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    Privacy Policy

    At Astaan Shop ("Astaan"), we prioritize your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, share, and secure your data in compliance with Somali regulations and Islamic values.

    1. Data Collection

    We collect data to provide better services and enhance your shopping experience.

    • Personal Information: Name, phone number, email, and address during registration or checkout.
    • Payment Information: Mobile money details, card numbers, and transaction logs.
    • Usage Data: Browsing behavior, device information, and IP addresses.
    • Vendor Data: Business registration details and product listings for vendors.

     

    2. How We Use Your Data

    • Order Fulfillment: To deliver items and provide customer support.
    • Platform Improvement: To enhance features and fix performance issues.
    • Marketing: With your consent, we may send promotional offers or updates.
    • Legal Compliance: To comply with Somali law and Islamic ethics.

     

    3. Sharing with Third Parties

    We may share your data only when necessary and only with trusted partners:

    • Payment processors (e.g., EVC Plus, Zaad).
    • Delivery providers to ensure timely shipments.
    • Legal authorities upon valid request.
    • Technical partners (e.g., hosting, analytics) who respect confidentiality.

     

    4. Data Retention

    Your data is stored only for as long as needed to fulfill orders or comply with legal obligations. Once unnecessary, it is securely deleted or anonymized.

     

    5. Your Rights

    You have the right to:

    • Access or update your personal data.
    • Withdraw consent for marketing messages.
    • Request deletion of your data (where legally permissible).
    • Report violations to the Somalia Data Protection Agency.

     

    6. Security Measures

    We protect your data through:

    • Encryption: All sensitive data is encrypted in transit.
    • Access Control: Only authorized staff can view private user data.
    • Security Audits: Regular assessments to identify and fix vulnerabilities.

     

    7. Policy Updates

    We may revise this Privacy Policy as needed. Updates will be posted on our platform or sent via email. Continued use of the platform means you accept the new terms.

     

    8. Contact Us

    If you have questions or concerns about our Privacy Policy:

    Email: support@astaan.com
    Phone: +252617747421